Posido Privacy Policy — your data, our responsibility

Posido (posido.pro) is a trusted online gaming platform built for people in Bangladesh. We understand that when you register with Posido, you are entrusting us with your personal information — and we take that trust seriously.

This Privacy Policy ("Policy") explains what data Posido collects, why it collects it, how it uses it, and how it is kept secure. We believe transparency is the strongest form of security.

By using the Posido platform, you agree to this Privacy Policy. This policy is part of our Terms & ConditionsShould be read in conjunction with.

Posido only collects information necessary to provide its services and meet legal obligations. We do not believe in collecting data beyond what is needed.

Information Collected at Registration

• Full Name (as per National ID)
• Date of Birth (for age verification)
• Email Address & Mobile Number
• Current address
• Preferred language & currency

Information Collected During KYC Verification

• Photo of national ID or passport
• Proof of Address (utility bill, bank statement)
• Selfie or Liveness Check (if required)

Automatically Collected Data

Posido uses your information for specific and limited purposes. Each purpose is clearly outlined below.

• Account Management: For login, password reset, and account verification.
• Payment Processing: To process deposits and withdrawals.
• Customer Support: To answer your questions and resolve any issues.
• Legal Obligations: To meet KYC, AML (Anti-Money Laundering), and other regulatory requirements.
• Service Improvement: As analytical data to improve the platform experience.
• Promotional Communications: To send you bonus and promotional offers only with your consent.
• Responsible Gaming: To identify unusual gaming patterns and provide appropriate support.

Posido may share your information with third parties in limited circumstances and for specific reasons. Each case is detailed below.

Payment Provider

Necessary data is shared with approved payment providers — including Mobile Pay, Nagad, and Rocket — to process deposits and withdrawals. This information is used solely to complete transactions.

Technology partners

Game providers, fraud prevention agencies, and technology service providers receive limited access to specific data — solely to perform their services.

Regulatory Authority

Posido is required to disclose data when mandated by legal obligations, court orders, or licensing authorities.

Cookies are small text files stored in your browser. Posido uses cookies for various purposes.

You can disable or delete optional cookies at any time from your browser settings. However, disabling essential cookies may prevent Posido from functioning properly.

Posido uses industry-leading technology and practices to keep your information secure.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Encrypted Database: Stored data is kept in encrypted format.
• Two-Factor Authentication (2FA): An optional extra layer of security when logging into your account.
• Regular security audits: Regular system audits are conducted by third parties.
• Restricted staff access: Only authorized personnel have access to your data.
• Data breach response plan: In the event of a data breach, affected members will be notified within 72 hours.

Posido does not retain your data longer than necessary. Different types of information have different retention periods.

• Active Account Data: For as long as the account remains active.
• Data from closed accounts: 5 years after account closure (legal obligation).
• KYC Documents: A minimum of 5 years, as required by regulatory guidelines.
• Transaction History: 5–7 years in accordance with AML regulations.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Posido's privacy policy gives you control over your personal data. You have the following rights.

• Right to know: You can request to see what information Posido holds about you.
• Right to Rectification: You can submit a request to update any incorrect or outdated information.
• Right to erasure: Under certain conditions, you may request the deletion of your data (limitations may apply where legal obligations exist).
• Right to Restrict Processing: You can request to stop your data being used for specific purposes.
• Right to portability: You can request a copy of your personal data at any time.
• Right to Opt Out of Marketing: You can opt out of promotional emails or SMS at any time.

To Exercise Any of Your Rights support@posido.pro-. Posido will endeavour to respond within 30 days.

Posido strictly does not collect data from anyone under the age of 18. The platform is for adults only.

If a minor's data has been entered into our system by mistake, it will be deleted immediately upon a guardian's request.

Posido may update this Privacy Policy from time to time. The process followed will vary depending on the nature of the changes.

• Major Changes: You will be notified by email at least 30 days before changes take effect.
• Minor Changes: Any updates will be reflected by changing the date on this page.
• Urgent Changes: May take effect immediately where required by law.

We recommend checking this page regularly. Continued use of Posido after any changes are made will be considered acceptance of the updated policy.

Contact Posido for any privacy-related questions, concerns, or complaints.

After a complaint is submitted, Posido will endeavor to provide a written response within 30 days. If the matter is not resolved to your satisfaction, you have the right to escalate your complaint to the relevant licensing authority.